WHAT IS NAVIDIUM?
Navidium is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. Navidium ensures that customers get what they paid for, and allows for easy reordering with one simple click.
HOW DO I FILE A CLAIM FOR A LOST, STOLEN, OR DAMAGED PACKAGE?
You can file a claim by contacting us here with details about your order. We'll be happy to resolve any issue for you.
DOESN’T PARENITY COVER LOST OR STOLEN PACKAGES THROUGH THEIR CUSTOMER SERVICE?
Parenity takes customer happiness very seriously, and we always try our best to resolve issues for our customers as quickly as possible. But by purchasing shipping insurance with Navidium, completing a claim is easier, faster, and helps get any shipping issues resolved as quickly as possible without jumping through hoops or wasting your valuable time.
WHAT IF MY PACKAGE GETS LOST, AND THEN THE REPLACEMENT GETS LOST TOO? DOES NAVIDIUM COVER THAT AS WELL?
Yes! Any replacement orders that are placed by Navidium are still insured by Navidium.
WHAT ARE NAVIDIUM’S PROTECTION POLICIES?
To learn more about their policies, please reach out to us here to understand which lost, stolen, and damaged items Navidium will cover.